A day in the life of Damienne: Making things happen at Axepta BNP Paribas

Meet Damienne, the person at Axepta BNP Paribas who wears many hats—she’s the manager of boarding, acquiring, and customer relations. In this interview, Damienne shares insights into her job in the world of electronic payments, highlighting the varying responsibilities that define her role.

Onboarding, acquiring, and customer relations: a trio of expertise

“What does boarding involve exactly?” we asked Damienne. Her response outlines the process of onboarding clients. After the sales team finalizes the deal, Damienne’s team steps in to ensure compliance by checking customer information, confirming the ability to work with the client, and seamlessly setting up the client in the system.

Customer relations on the other hand, extends beyond the onboarding phase. While the sales team initiates discussion with new clients, Damienne’s team takes over for existing clients ensuring satisfaction and support.

As for acquiring, Damienne explains that it involves slightly more complex issues than regular customer support – it is the second line in assisting customers, for example, to change the account numbers.

A peek into Damienne’s daily routine

Curious about a regular workday, we dove into Damienne’s schedule. Meetings take the spotlight, with weekly gatherings touching on planning, organization, problem-solving, and staying updated on new information and processes.

Daily interactions with the sales and compliance teams ensure the smooth running of processes and constant improvement. Damienne also prioritizes one-on-one meetings with her team members, fostering a culture of open communication. Twice a week, she sits down with the experts (specialized in financial questions, in the systems of Axepta BNP Paribas,…) to check if everything’s going smoothly.

The path to Axepta BNP Paribas

Damienne’s journey to Axepta BNP Paribas started while she was a team leader at another company within the BNP Paribas group. The decision to transition to Axepta BNP Paribas was driven by the appeal of staying part of the BNP Paribas group, the evolving nature of our company, and the unique challenges that come with steering an evolving company. She appreciates the autonomy she’s given in decision-making, enabling her to shape the direction of her team and contribute to Axepta BNP Paribas’ growth.

Finding joy in the job

Beyond the meetings and responsibilities, Damienne loves the social side of her job. Working with people, building relationships within her team, and making sure customers have a great experience — these are the things that make her job fulfilling. Axepta BNP Paribas isn’t just about onboarding; it’s about teamwork and working together for the good of the company and the client.

Join Damienne and team at Axepta BNP Paribas

As Damienne takes on the challenges within the financial world, she invites others to join the Axepta BNP Paribas family. If you’re up for a dynamic career with room to grow, check out our careers page to see how you can be part of the Axepta BNP Paribas story.

Embark on a journey where challenges meet growth opportunities—come be a part of Axepta BNP Paribas today